SEAWAY HOLIDAY LIGHTS
Version SHL-PL-2026-09-19-v2
These terms apply to the permanent lighting work described in this estimate. The specific lights, components, quantities and any additional coverage are identified in the accepted estimate and the completed job record.
Seaway Holiday Lights warrants its installation workmanship for one year from the installation completion date.
If a problem is caused by our installation—including improper fastening, mounting, routing or connections we made—we will correct the covered issue at no charge. Necessary travel, labour and ordinary installation materials required to correct that workmanship issue are included.
This workmanship warranty applies whether the lights were supplied by Seaway Holiday Lights or by the customer. It covers our installation work; it does not convert a product defect into a workmanship defect.
Lights, controllers, power supplies and other components are covered separately, if eligible, by the applicable manufacturer's warranty. The manufacturer, product model and advertised warranty duration are determined by the products listed in the estimate, purchase record or manufacturer documentation.
Where a product is identified as carrying a three-year manufacturer warranty, that three-year coverage is provided by the manufacturer and remains subject to the manufacturer's eligibility rules, exclusions, claim procedures and proof-of-purchase requirements. Seaway Holiday Lights does not independently extend or guarantee a manufacturer's coverage unless additional coverage is expressly stated in the accepted estimate.
Manufacturer replacement-part coverage does not automatically include diagnostic, travel, removal, reinstallation, shipping or testing labour by Seaway Holiday Lights.
A component failure during the one-year workmanship warranty period does not, by itself, establish an installation defect. We will assess the issue before determining which coverage applies.
For products supplied by Seaway Holiday Lights, we will assist with eligible manufacturer claims by providing available purchase information and coordinating required return or replacement arrangements. Any charge for diagnosis, travel, removal, shipping, claim handling, reinstallation or testing will be explained and approved before chargeable work begins.
For customer-supplied products, the customer is responsible for contacting the seller or manufacturer, supplying proof of purchase and arranging any required return or replacement. Seaway Holiday Lights can separately quote diagnosis, removal, reinstallation and testing services.
Manufacturer approval, shipping times, replacement availability and substitute models are outside our control. Nothing in this section limits any obligation Seaway Holiday Lights has under applicable law.
Where work is outside our workmanship warranty and is not otherwise included or required by law, charges may apply for:
• Travel and diagnosis.
• Removal of failed components.
• Manufacturer claim handling and shipping.
• Installation and testing of replacement parts.
• Additional visits required to complete the repair.
Before a potentially chargeable visit, we will explain the diagnostic or service-call fee and obtain approval. Any additional repair work requires approval of the quoted price.
If diagnosis confirms an issue covered by our workmanship warranty, charges for diagnosing and correcting that issue will be waived or refunded.
Replacement parts from Seaway Holiday Lights inventory are not automatically included at no charge. Any proposed stock replacement, its condition, coverage and cost will be explained and approved beforehand.
Initial installation includes system setup, testing and basic operating guidance.
Additional training, troubleshooting or visits involving changed phones, routers, Wi-Fi networks, passwords, accounts or app settings may be chargeable. Any fee will be explained and approved before paid support begins.
Errors in our original setup that are covered by our workmanship warranty will be corrected without charge. We do not control the continued availability, compatibility or operation of manufacturer apps, cloud services, internet providers or third-party integrations.
The workmanship warranty does not cover problems caused independently of our installation by:
• Defective products or normal product deterioration.
• Animal or pest damage, accidental impact, misuse or neglect.
• Power surges or faults in the property's electrical supply.
• Roof, gutter, soffit, siding or other property work performed by others.
• Changes, removal, relocation or repairs by the customer or others that cause the reported issue.
• Severe weather, fire, flooding or other external events that damage the system.
• Building deterioration, movement or unsafe conditions that damage or prevent access to the installation.
These exclusions apply only to the affected issue. They do not exclude problems caused by our defective installation or cancel coverage for unrelated workmanship defects.
Contact Seaway Holiday Lights at [email protected] with the customer's name, installation address, a description of the issue and photos or video where practical.
Please retain failed components and contact us before arranging non-emergency repairs or discarding parts. A manufacturer may require photos, product labels, proof of purchase or the failed component to assess a claim.
Do not attempt unsafe electrical work or climb to inspect the lights. Stop using equipment that appears unsafe and disconnect power only if it is safe to do so. Please provide reasonable and safe access for inspection and repair.
Service appointments depend on safe access, weather, parts availability and scheduling. Manufacturer assessment, replacement and shipping times are outside our control.
If a replacement model or alternative component is proposed, we will explain any material differences and charges before obtaining approval. Immediate replacements, upgrades, temporary systems and loan equipment are not automatically included.
This warranty supplements the accepted estimate and installation agreement. It does not exclude or limit any rights or remedies available under applicable consumer-protection law or any obligations Seaway Holiday Lights has under that law.
Any additional coverage expressly included in the accepted estimate or agreement will be honoured.
The accepted estimate, including its terms and any approved written change orders, constitutes the agreement between the customer and Seaway Holiday Lights. Preliminary discussions, messages and emails do not modify the agreement unless confirmed in writing by Seaway Holiday Lights.